A modern and cost effective approach to building management
REMCARE delivers proactive building and facilities management for strata schemes, developers, private owners and build-to-rent assets across Sydney.
About us
Building Trust and Excellence in Building Management
REMCARE is one of Sydney's fastest growing building and facilities management companies, with over a billion dollars in property under management. Our team combines trade knowledge, property experience and modern management systems to deliver a more transparent, responsive and cost-effective approach to building management.
We work with strata schemes, developers, committees, private owners and build-to-rent operators, backed by an extensive network of trusted trades and professionals. Whatever the building, our focus is the same: keep it running smoothly, safely and efficiently.
Our goal is simple. Buildings properly cared for, stakeholders kept informed, and clients getting the best possible value from every decision made.
How We Started
REMCARE was founded in 2019 as a strata cleaning company. Cleaning common areas across Sydney apartment buildings taught us something important: cleaners spend more time on site than any other contractor. They see issues early, talk to residents and hear firsthand what owners are experiencing.
What we heard was consistent. Owners felt unheard and had little visibility over what was happening in their building. Committee members are volunteers with their own lives, and strata managers work across large portfolios and rarely attend site. Buildings needed someone on the ground who understood the property, communicated clearly and followed issues through to completion.
We also saw an industry still running on pen and paper, with inconsistent reporting and little use of technology. We built REMCARE to fix that.
Remy Carr | Director, REMCARE Building Management
FAQs
We already have a strata manager. Why do we need a building manager?
They perform very different roles. A strata manager handles the administrative, financial and legislative functions of an owners corporation: levies, meetings, records, insurance and compliance administration. A building manager handles the practical day-to-day operation of the building: inspections, maintenance coordination, contractor access, resident communication and following works through to completion. In many buildings, issues go unresolved simply because no one is on site regularly to identify problems, meet contractors and check that work has actually been done properly. A good building manager is the conduit that makes sure things get done.
How does REMCARE help owners get better value?
We actively review contractor performance, obtain competitive quotes, identify issues early and ensure works are properly coordinated. That can mean renegotiating contractor pricing, eliminating unnecessary callouts, fixing recurring issues at the source and making sure work is done properly the first time.
How do you price your services?
REMCARE provides a fixed annual management fee based on the requirements of the building, assessed on factors such as the number of lots, the age and condition of the building, plant and equipment on site, the level of onsite presence required, and reporting and meeting requirements. The result is clear, predictable pricing that reflects your building's actual needs rather than a one-size-fits-all model.
Do we charge the client for building management software fees?
No. Many building management companies pass software licensing costs onto the client, often several thousand dollars per year. We believe modern systems and reporting are part of a professional service, so REMCARE absorbs these costs.
Can REMCARE review existing contractor costs?
Yes. Because we work with contractors across many buildings, we know what common services should reasonably cost. We can benchmark your existing agreements for cleaning, fire services, lifts, plumbing, electrical, waste, security and more, identify inflated charges and recommend better-value alternatives. The goal isn't the cheapest contractor, it's the best overall outcome on price, reliability and quality.
What services do you offer for new builds, developers and build-to-rent sites?
For new builds and developer clients, we assist with handover support, defect identification and rectification coordination, common property inspections, resident move-in support, building operations setup, asset and maintenance registers, and reporting to developers and owners. For build-to-rent sites, we provide day-to-day facilities management, tenant issue reporting, contractor coordination, amenity management and after-hours emergency support. Our focus is a smooth transition from construction or settlement into well-managed operations.
Do you provide after-hours support?
Yes. 24/7 emergency support is generally included in our service agreements, covering urgent issues that can't wait until the next business day: major water leaks, lift entrapments, fire system activations, power outages, security or access failures and other incidents affecting safety or building operation. Residents also receive an essential contractor list so genuine emergencies are escalated quickly.
Does REMCARE provide reporting to owners or committees?
Yes. We provide regular reporting on completed and outstanding works, contractor updates, incidents, resident matters, compliance coordination and recommendations, so stakeholders always know what's happening in their building.
How do you choose contractors?
Through a combination of trusted trades, competitive quoting and performance monitoring. We recommend contractors based on reliability, value and quality of work, not just the lowest price. A cheap contractor who doesn't show up or does poor work usually costs the building more in the long run.
Can REMCARE help reduce unnecessary callout costs?
Yes. We assess and document issues before contractors are engaged, determining whether something needs an urgent callout, can wait for business hours, or falls under an existing maintenance agreement. This avoids unnecessary emergency charges and ensures contractors arrive with the right information.
Does REMCARE still offer cleaning services?
Yes. We provide cleaning, waste management and maintenance coordination either standalone or as part of a building management package. For some clients we deliver the cleaning; for others we oversee the existing contractor to ensure standards are met. Our cleaning background gives us a strong eye for building presentation.
How do we get a quote?
Contact us with your building address, number of lots, current management arrangements, the services you need and any issues you're looking to resolve. Once we understand the building and scope, we'll prepare a tailored proposal for your review.
